Every one matters

This report serves to provide a brief summary of what local people have told us so far about their experiences of hospital services in the county.

One of the best ways of learning how services can, and need to, improve is to listen to feedback from patients, both good and bad. Sometimes, NHS organisations are keen to publicise the positive feedback they receive from people who have experience of their services, but not the negative. We would like to see all the hospitals in Dorset regularly publish both and, in the case of the negative, at the same time say what they have done as a result to respond and to make improvements. Every person matters. Every experience matters. Hospitals should see complaints as 'gold dust', a critical source of intelligence about how to improve services; feedback that they should welcome as a way to improve how our hospitals treat and care for people.

This report was produced by the previous Healthwatch Dorset service provider, Healthwatch Dorset CIC.