Our Work

Healthwatch Dorset’s Work Plan

Each year local Healthwatch organisations have to agree their annual work plan priorities for the forthcoming year as well as its programme of work.

Our approach to priority setting is one which recognises that Healthwatch sits inside the health and care system.


Priorities for Healthwatch are identified in a number of ways:

Local people are encouraged to identify areas of concern and bring these to the attention of Healthwatch by telephone, email or letter, or attendance at local events.  Where particular issues are not within Healthwatch remit, people are always advised on the right agency to contact for help.  Local people can also complete an annual survey promoted across the county through existing contacts and networks to find out what they think is important.

Partnership working is key to Healthwatch philosophy, so local service user organisations suggest areas of work, and timescales for completion.  This avoids duplication of effort.

The Healthwatch Steering Group, volunteers, and staff will be involved with consultation and planning workshops so that analysis of data collected throughout the year as part of ongoing engagement activity is achieved.

Commissioners in both Health and Social Care also assist Healthwatch in identifying any specific topic related priorities.  We also take consideration of existing local needs assessments (for example Joint Strategic Assessment).  An ongoing dialogue with stakeholders through forums including the Health and Wellbeing Board, Health and Care Scrutiny Committees, Clinical Commissioning Group Governing Body and voluntary sector groups and forums etc. is key to identifying ‘system’ priorities.

How we work

Read about what methods we use to collect and process data for our work and the reasoning behind it.

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