More improvements required at Poole Hospital

England's Chief Inspector of Hospitals has told Poole Hospital NHS Foundation Trust that it must continue to make improvements in its surgery services following its latest inspection by the Care Quality Commission (CQC).
Photo of Poole Hospital
CQC carried out an unannounced inspection in June 2018 in response to concerns about the safety and quality of patients' care in surgery. As a result of the inspection, CQC has issued a warning notice requiring the hospital to take action to address the concerns.
We undertook this unannounced focused inspection in response to concerns about the safety and quality of patients’ care in the eight main theatres and three day theatres. The Trust had reported seven "never events" within theatres since May 2016, and we received information of concern from three whistle-blowers.
— Professor Ted Baker, Chief Inspector of hospitals,
Professor Baker said the Trust was issued with a warning notice under the 2008 Health and Social Care Act on August 8 and must show “significant improvements” by November 13.
Inspectors were chiefly concerned with a lack of effective leadership among theatre staff, who lacked specific training for their roles, and the failure to promptly investigate incidents and pass on lessons learned. 
This CQC report is very worrying for local people. Equipment checks and basic safety protocols weren't being carried out and perhaps most troubling of all is that the inspection found theatre staff were reluctant to give feedback, and there were reports of ‘harassment and bullying’ in a staff survey. It’s really important that the hospital takes action and supporting their staff to give feedback and raise issues of concern is an important part of dealing with these problems. We would urge both patients and staff to contact us if they don’t feel able to raise concerns with the hospital.
— Healthwatch Dorset Chair, Joyce Guest

Dr Nigel Acheson, Deputy Chief Inspector of Hospitals in the South said: 
“The Warning Notice sends out a clear message to the trust where it must take action to improve.   The Chief Executive has assured us that board are fully sighted on the issues we have raised. There is a strong action plan in place which has been developed by the Trust leadership along with the theatre teams. We will return in due course to ensure that the necessary improvements have been made to protect patients.”


Download the CQC's report on Poole Hospital

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