Evolving Voices

Our review of how Dorset HealthCare University NHS Foundation Trust collects and acts on service user feedback and insight.
Photo of the front cover of the report

What we found is that the Trust is doing a great deal to gather feedback and insights, but it could improve the ways this is done - and how the resulting information is recorded and used to drive forward improvements to services.  Our findings are set out in a report entitled “Evolving Voices”, which includes a number of recommendations for how the Trust could take forward our findings.

The Trust has responded to our report, and both documents can be downloaded below.

This Healthwatch Dorset report on how Dorset HealthCare can make patient insight part of all their work is brill. It contains lessons far beyond Dorset.
— Harry Aagaard Evans, Researcher at The Kings Fund
Fascinating report from Healthwatch Dorset on the range of patient feedback in one Trust.
— Glenn Robert, Professor of Health Care Quality and Innovation, King's College, London

Downloads

Response from Dorset HealthCare University NHS Foundation Trust