Registering with a GP practice and booking appointments

Healthwatch Dorset carried out a mystery shopping exercise on all GP practices in the county to understand what guidance and information they provide to patients about registering with them, and how easy it is to get routine and urgent appointments.
Photo of the front cover of the report

We also looked at whether GP opening times are equitable across the county and also whether the information provided about NHS111 services (whether through Out of Hours phone messages or online) is correct.


This report sets out our findings.

NHS Dorset Clinical Commissioning Group has responded to our report and its recommendations.  You can download their response below.

NHS Dorset Response