Where the heart is

Our investigation into homecare services. We gathered the feedback of 700 people who receive home care services, plus relatives and friends. We also gathered feedback from service commissioners and providers.
Photo of care giving

Over 80% of the people receiving services told us they were satisfied with them. At the same time, we heard disturbing stories from some relatives and friends. Our report identifies 11 issues which we believe need attention.

Downloads

Below, you can download either the full report or a short, summary version.