New research shows what it’s like trying to find and access help when you're a carer

Healthwatch England has published research which brings together the views and experiences of 5,447 carers from over 27 communities across England.
Carer holding hands

These stories, shared with Healthwatch across the country over the last two years, paint a stark picture of what it’s like trying to find and access help when taking on carer responsibilities for relatives, friends and neighbours.

Under the Care Act 2014, councils across England were given a key role in assessing the support needs of those providing unpaid care. Yet it is clear, at the moment, public awareness of this assessment process and the support made available is too low.

Many of those who shared their stories said they felt they only found out about the help on offer ‘by chance’ and only really started looking at their options when they had already started struggling.

This new research highlights the hard work being done and sacrifices being made by carers the length and breadth of the country. Quite simply, their efforts help keep the NHS and social care afloat.
— Imelda Redmond, National Director, Healthwatch England

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