The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Advice and Information
Registering with a GP practice and booking appointments
Healthwatch Dorset carried out a mystery shopping exercise on all GP practices in the county to understand what guidance and information they provide to patients about registering with them, and how easy it is to get routine and urgent appointments.
3 July 2017